All of our products are fully backed by an Australian manufacturers warranty thus providing total confidence in the product and after sales support.
"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."Water Pumps Now" will inspect all warranty claims and will judge them on a case by case basis. The use of products for commercial use qualifies the purchaser to a 3 month warranty period.
Water Pumps Now warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, incorrect pump set-up, natural disaster or other external causes.
The Water Pumps Now warranty is considered void if the item has been modified altered or tampered with by a person not authorised by water Pumps Now to do so.
Until the nature of any fault is determined, the resolution Water Pumps Now can offer may vary. Where necessary the item may need to be returned to Water Pumps Now Warranty Department to determine the fault/problem.
If it is determined through a phone conversation there is a major fault due to manufacturing the customer may choose between a full refund via the original payment method or receiving a replacement.
If you need to make a claim under warranty please contact our customer service team or phone 1300 411 366.