Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
Postal address: 4/7 Machinery Drive, Tweed Heads South NSW 2486
1.The item is faulty
Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty.
Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you). We will evaluate the situation and make it right.
2. The item arrived damaged or missing parts.
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and send you a postal slip so you do not pay for the return freight.
All claims for damaged items must be made to the supplier in writing within 5 business days of receiving your order. It is important that you notify us immediately if there is any damage.
Please take photographs of any damage and send them to us via email before sending the item back, as we need to report damage to our insurer, delivery company and warehouse.
3. You changed your mind
Water Pumps Now offer a 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or refund.
The purchaser cannot return goods to the supplier without written agreement of the supplier, where the goods are shop soiled or when the goods are being returned after 30 days from the date of purchase.
All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we reserve the right to not accept them. Return shipping costs are paid by the purchaser. The purchaser acknowledges that any return will incur a handling and administration charge of fifteen (15) percent of the purchase price of the returned goods.
We will notify you once we've received and inspected your return, and let you inow if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.