You have peace of mind when you purchase with your product backed with a fair dinkum Australian warranty from a 100% Australian owned business. We stand by our products and offer full phone support 7 days a week. We listen to our customers and continually strive to improve our service and the price, quality and durability of all our products. We stock spare parts and we welcome your feedback!
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We accept Credit and Debit Cards, Direct Bank Deposit or Paypal as payment for goods. You will be given an option to select the method of payment at Checkout.
We use Eway as our credit card facility and on your statement it will show as Escaping Outdoors Australia Pty Ltd.
Our shopping cart software will automatically generate a confirmation email with your order details - if you do not receive this email within 24 hours of placing your order please contact us.
Shipping is free to most of Australia
Water Pumps Now offers quality pumps with included GST and freight to most parts of Australia and we use Australia Post to deliver all goods up to 22 kilos in weight. If you live in WA, Tasmania or the Northern Territory there may be a small extra charge for freight over 10 kilos. Please see the descriptions on the individual listings to see if this applies.
When your order is processed you will be sent an email with a Tracking Number so you can log in to Australia Post to see where your parcel is. The parcel will require a signature on collection unless you request otherwise.
Dispatch and delivery
All of our products are shipped within 24 hours of receiving your cleared funds with an expected delivery to you after leaving our warehouse of 2-7 business days. We use Australia Post or the courier that best services your area. Please ensure your address is correct or there may be a delay or extra charge for resending your goods.
If you have any queries about delivery times email our head office on email@example.com or call 1300 411 366.
Defective or Damaged Items
We work hard to ensure that all items we sell are defect-free, but sometimes a mistake will slip by. If you receive a defective item, let us know and we’ll arrange for a replacement at no cost to you. If your goods are damaged during shipment please contact us so we can remedy the problem.
Undeliverable or Refused Shipments
If the address you provided in your order is undeliverable or incorrect, you will be responsible for the cost of shipping to the revised address. We will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee and our shipping cost.