You have peace of mind when you purchase with your product backed with a fair dinkum Australian warranty from a 100% Australian owned business. We stand by our products and offer full phone support 7 days a week to help in your decision making to get the best product to suit both your budget and your application. We listen to our customers and continually strive to improve our service and the price, quality and durability of all our products. We stock spare parts and we welcome your feedback!
We accept Credit and Debit Cards, Direct Bank Deposit, Paypal or Stripe as payment for goods. Afterpay is available as an option when you choose Stripe. You will be given an option to select the method of payment at Checkout.
We use Eway as our credit card facility and on your statement it will show as Escaping Outdoors Australia Pty Ltd.
Our shopping cart software will automatically generate a confirmation email with your order details - if you do not receive this email within 24 hours of placing your order please contact us.
Water Pumps Now offer quality pumps delivered throughout Australia with freight and GST included in the displayed price unless otherwise specified or quoted.
Large, Bulky and Heavy Orders:
For bulky orders or orders with multiple products, give us a call and we will give you the best rate available at that time.
Deliveries for large and bulky orders, together with orders to more remote parts of Australia may be subject to additional freight charges. Although we try to absorb these additional costs, there are circumstances where the cost cannot be absorbed. If this occurs we will phone you for the payment of the additional fee or give you the opportunity to cancel the order and receive a full refund if you choose not to proceed with the order.
Order tracking:
Your order will be sent with a tracking number which will be emailed to you when your order is dispatched. Your order will require a signature on collection unless you request otherwise. This provides added protection for your order.
If there is an additional fee required to dispatch your order, you will be contacted to either pay the additional fee, or given the opportunity to cancel the order for a full refund if you choose not to proceed with the order.
Remote locations:
Deliveries to non-metropolitan locations within Australia may be subject to additional freight charges. If there is an additional fee required to dispatch your order, you will be contacted to either pay the additional fee, or given the opportunity to cancel the order for a full refund if you choose not to proceed with the order.
Freight carriers we use
Escaping Outdoors use Australia Post, Direct Freight, Fastway Couriers, Transdirect, Couriers Please and TNT choosing the best courier for your area. The courier is also determined by the weight and size of the order. EG: Australia Post will not carry postage articles over 22kg.
When your order is processed you will be sent an email with a tracking number and the courier company chosen so you can track your order. Your order will require a signature on collection unless you request otherwise. This provides added protection for your order.
Express Post Options:
During the checkout process if your product is able to be shipped express post, the option to pay a further $15 can be seen in the shipping tab and can be ticked to apply the express post option. Express post is not available for multiple items during the checkout process. If you have multiple items and require expedited shipping, please contact us for any additional costs.
Dispatch and delivery:
Water Pumps Now products are shipped within 24 hours of receiving your cleared funds with an expected delivery to you after leaving our warehouse of 2-7 business days. We use Australia Post or the courier that best services your area. Please ensure your address is correct or there may be a delay or extra charge for resending your goods.
***Delivery lead times may vary during peak periods or if affected by abnormal weather or other conditions such as COVID 19, floods or fires.
If you have any queries about delivery times contact us by email or phone 0412 150 120.
Urgent orders:
A large number of our lighter products have can be shipped with Australia Post Express Post. (Please refer to express post options above). If your order is urgent and does not have the express post option in the cart, please phone to organise expedited shipping. Extra charges may apply.
Defective or damaged items:
We work hard to ensure all items we sell are defect-free, but sometimes a mistake will slip by. If you receive a defective item, please let us know and we’ll arrange for a replacement at no cost to you. If your goods are damaged during shipment please contact us so we can remedy the problem.
Water Pumps Now will not be liable for goods which have not been stored or used in a proper manner.
Undeliverable or refused shipments:
If the address you provided in your order is undeliverable or incorrect, you will be responsible for the cost of shipping to the revised address. We will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee and our shipping cost.
